Refund Policy

Last updated: May 2026

At BUILD UP, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• The item received is damaged or defective
• The wrong item was delivered
• The item was not delivered within the stated timeframe

Refund requests must be made within 7 days of receiving your order.

2. Non-Refundable Items

Due to the nature of health and nutrition products, we are unable to accept returns or issue refunds for:

• Opened or used products
• Products returned without original packaging
• Orders where the customer provided an incorrect delivery address

3. How to Request a Refund

To initiate a refund, please contact us through our website with the following information:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect item (if applicable)

4. Processing Time

Once your refund request is approved, refunds will be processed within 5–10 business days to your original payment method.

5. Exchanges

If you received a defective or wrong item, we are happy to offer an exchange. Please contact us to arrange this.

6. Contact Us

For any refund-related queries, please reach out to us through our website and our support team will assist you promptly.